When you have an emergency....

When you and your pet arrive at our clinic, you will be greeted by our friendly reception staff.  If you are not already in our client/patient computer system, you will be asked to complete a simple Client/Patient Information form.  Like human emergency rooms, the wait time to see a veterinarian will vary.  Often patients are not seen in the order in which they arrive.  Patients are prioritized for treatment according to the seriousness of the condition or injury of each animal.

In the exam room a veterinary technician will take vitals (temperature, pulse, and respiration) and a brief history. Bring in any medical history you have of your pet when you come to our vet clinic.  It's best to keep a journal of your pet's health throughout his or her life, including behavioral shifts.  If you have something like this, share it with our team.  If not, let us know everything that you think will be important.

One of our veterinarians will examine your pet and a healthcare plan will be prepared for your approval.  A signature approving the healthcare plan and an initial payment is required to begin treatment. You will be kept apprised of any changes in your pet’s condition.  Any outstanding balance is due upon discharge.  Your family veterinarian will receive a copy of your pet's complete medical records after each visit with us.